ServiceNow SQL API: Query Your Instance Directly with ODBC and JDBC
Australia Patch 1 introduced the SQL API — a read-only SQL interface to ServiceNow data via standard ODBC and JDBC drivers. No ETL pipelines, no data replication, no exports. Here's the full architecture and how to connect.
How To Get The Current URL From A Client Side Script
How To Get The Current URL From The Client in ServiceNow In the vast landscape of ServiceNow development, client-side scripting holds a significant place. Among the myriad tasks a developer may want to perform, capturing
How To Get The Current URL From A Server Side Script
How To Get The Current URL From The Server in ServiceNow Getting the current URL from the server side in ServiceNow can be extremely useful in a variety of contexts, such as when you’re designing
How Do I Add Or Modify Fields Within A Table In ServiceNow?
Manipulating Fields in ServiceNow Tables: A Comprehensive Guide for Admins ServiceNow, as an enterprise cloud platform, is renowned for its adaptability. Central to this flexibility is the ability to modify and introduce new fields within
What Are Modules, Applications, and Instances in ServiceNow?
Building Blocks of ServiceNow Within the expansive digital ecosystem of ServiceNow, understanding its foundational elements is paramount. Enter: Modules, Applications, and Instances. These elements not only structure the platform but also underpin the way users
How To Create A Record With An Inbound Email Action In ServiceNow
What Is An Inbound Email Action? An email is a form of an integration. You can use this email integration to do things like create and update any type of record in ServiceNow. You can
How To Create A Form Template In ServiceNow
What Is A Form Template? Navigating around ServiceNow is all about trying to save time and minimize clicks. Do you repeatedly ever fill out the same data on a form, that you wish you could
How To Turn Off The Next Experience / Polaris UI In ServiceNow
What Is The Next Experience? The Next Experience is the new UI that ServiceNow is The Next Experience is also sometimes called Polaris. As you’ll see in the system property below that we’ll configure to
What Is The Watch List?
What’s A Watch List? The “Watch List” field in ServiceNow is a field that allows users to add other users to a list of people who will receive notifications when comments are added to a
What Are Global And Custom Scopes In ServiceNow?
What Is Global Scope? In ServiceNow, global scope is the “application scope” that is default and is the building template that ServiceNow admins/developers build applications in. This may sound confusing, but we will talk through
What Is A Record Producer
What Is A Record Producer? In ServiceNow, a record producer is a type of form that users can fill out to create a new record in a specific table. It is often used to streamline
How Do I See A List Of Users And Their Roles In ServiceNow
This article is really geared towards ServiceNow admins that are just getting into the system and administration. If you’ve been in ServiceNow for a while, the content here should be pretty obvious – except for
How Do I Setup A User As A Delegate In ServiceNow?
What Is A Delegate? Why Would I Set One Up? This sort of request happens all the time. Someone either goes on a long vacation, or someone is out on maternity leave. They’re gone for
3 Ways To Make A Field Read Only In ServiceNow
There are multiple different ways to accomplish the same functionality in ServiceNow. So our jobs as admins in the platform is to figure out what way is best, given a certain requirement from the business.
How To Add A Custom Field To An Application/Form
How To Add A New Field To A Form ServiceNow Admins get this request all the time. There are out of box fields, and then you can create custom fields. All fields in ServiceNow are
How To Migrate Data via XML Files, From One Environment To Another in ServiceNow
Understanding XML in ServiceNow XML is just a data structure. Your data in ServiceNow, can be easily moved around, using this data structure. If you want to move data, for example incidents, from one ServiceNow
ServiceNow – Understanding the stats.do page
What Is The /stats.do Page? Every ServiceNow environment has one. It’s called /stats.do, and you just get there by going to this URL: https://Instance_Name.service-now.com/stats.do Go and check it out and see what’s going on, behind
How To Clear The Cache in ServiceNow
Clearing the instance cache is a crucial component of being a ServiceNow Admin/Developer. If you don’t understand how and when to clear the cache, you might be wasting a lot of time chasing a customization
The Top ServiceNow Influencers To Follow (Twitter & YouTube)
Looking for some opinions from ServiceNow rockstars? It’s tough to be in the limelight of social media and publish your opinions on ServiceNow. You’re likely going to have a few people disagree with you. Also,
How To Turn Email Sending And Receiving On And Off
Email Properties in ServiceNow As a ServiceNow Admin, it’s crucial to properly understand how the system can handle inbound and outbound email. If an emergency comes up around email, you’re going to need to be
How Do I Change The Top Banner Color In ServiceNow?
As a ServiceNow Admin, you need to take the out of box configuration, and change it to have it work for your company. One of the first things that needs to happen when you are
How To Export To Excel, XML, CSV, JSON or PDF In ServiceNow
Exporting Data in ServiceNow As a ServiceNow Admin, I use this functionality daily. In ServiceNow, you can very easily export data from a form or list view, into multiple file formats including: CSV, XML, JSON,
Add The Email Client To Any Application in ServiceNow
The ServiceNow Email Client The ServiceNow email client contains functionality that I see a lot of companies miss out on. Many end users spend their entire working day in ServiceNow, and still resort to using
Don’t Update System Fields With autoSysFields(false)
When To Use autoSysFields(false) As a ServiceNow Admin, you’ve most likely experienced this scenario before. You need to bulk update a few hundred records, by adding a worknote for example, but that’s all you want
How To Write An Async Business Rule in ServiceNow
Understanding Async Business Rules All ServiceNow Admins need to understand when to use an async business rule, and when not to. An async business rule is similar to an after business rule, in that it
How To Resend Emails in ServiceNow
How To Resend An Email in ServiceNow There comes a time in every ServiceNow Admin’s life when they need to dive into email related issues. The most common offender is the end user that swears
How To Assign Roles To A User In ServiceNow
Users, Groups and Roles in ServiceNow All ServiceNow Admins need to have a solid understanding of how these 3 inter-related pieces of the platform work together. If you’re still a beginner, check out how to
ServiceNow – Test Your Connection Speed To Environment
ServiceNow – Speed Connection Test Is your ServiceNow instance slow? Is it slow for you or just some users? Not many ServiceNow Admins are aware of this handy feature. But every ServiceNow instance has a
Sourdough: ServiceNow Monitoring and Analytics
A Chrome extension for ServiceNow Admins and Developers with essential tools, analytics, graphs and monitoring features.
Free to install. Pro $5/month after a 14-day no-card trial.
Pro requires the ServiceNow admin role. Upgrade inside the extension.