Module Guides

ServiceNow Applications

37 module and application guides

IT Service Management

Core ITSM processes: Incident, Problem, Change, Request, and Knowledge.

5 guides

Change Management
→
Incident Management
→
Knowledge Management
→
Problem Management
→
Request Management
→

IT Operations Management

CMDB, Discovery, Asset Management, and Event Management.

6 guides

CMDB
→
Discovery
→
Enterprise Asset Management
→
Event Management
→
IT Asset Management
→
Software Asset Management
→

HR & Employee Experience

HR Service Delivery, Workplace services, and benefits management.

3 guides

HR Service Delivery
→
NowBen
New in 2025
→
Workplace Service Delivery
→

Customer Service

Customer Service Management, Field Service, and the new ServiceNow CRM.

3 guides

ServiceNow CRM
New in 2025
→
Customer Service Management
→
Field Service Management
→

AI & Platform

Now Assist, AI Agent Studio, Workflow Data Fabric, and the Now Platform.

8 guides

AI Agent Studio
New in 2025
→
AI Control Tower
Zurich Release
→
AI Guardian
New in 2025
→
App Engine
→
IntegrationHub
→
Now Assist
New in 2025
→
Now Assist Skill Kit
New in 2025
→
Workflow Data Fabric
→

Security & Risk

Security Incident Response, Vulnerability Management, and GRC.

4 guides

GRC / IRM
→
Security Incident Response
→
Third Party Risk Management
→
Vulnerability Response
→

Business Applications

Strategic Portfolio, Procurement, ESG, and Enterprise Architecture.

5 guides

Digital Portfolio Management
→
ESG Management
→
Enterprise Architecture
→
Procurement Service Management
→
Strategic Portfolio Management
→

Industry Solutions

Healthcare, Telecom, and sector-specific ServiceNow applications.

3 guides

Clinical Device Management
→
Notify
→
Telecom Service Management
→