Your instance has issues. You just don't know it yet.
Sourdough shows you everything ServiceNow hides. Slow queries, failed API calls, MID server health, and instance performance, all in one dashboard with zero setup.
The current store build is free to install. Payments, when available, happen only inside the extension.
Use TRY25 when upgrading inside the extension for 25% off every Pro renewal.
Corrected Pro release status
Version 1.1.0 fixes Pro access gating and install confirmation, but it is not live yet. It still requires owner submission in the Chrome Web Store and Google review. Install the current Free build now; evaluate the $5/month Pro upgrade after 1.1.0 is published.
12 tabs
Replaced with one click
10 sec
To answer 'what's our instance health?'
0 logins
Works on every ServiceNow page automatically
Live data. Your instance. One click.
Interactive job planner
Turn a ServiceNow question into a three-step check
Pick the job you need to finish. The checklist maps directly to a Sourdough view and states where you still need to verify the result in ServiceNow.
Outcome: A short list of endpoints to investigate
The steps map only to Sourdough features shown on this page. They are a triage aid, not an automated diagnosis or repair. Review permissions and data handling.
Answer "is the instance up?" before your manager finishes asking.
Health score, system status, session count, and build info appear the moment you click the extension. No tabs, no logins, no waiting. The questions you used to dread in standup take five seconds now.
Add to Chrome
Walk into your weekly review knowing exactly where the workload is.
See which service areas are under pressure, which categories are growing, and where your team is spending its time. The kind of insight that used to require a custom report and a half-day of someone's time.
Add to ChromeCatch failing integrations before someone files a ticket about them.
Most error-prone outbound APIs surface in real time, grouped by endpoint. 400s and 500s show up here long before they hit your queue as P2s. Diagnose failures in seconds without digging through logs.
Add to Chrome
Find the query that's making everyone wait.
Slow-running queries and scheduled jobs surface in the extension as they happen. Catch the operations quietly degrading instance performance before users do, and before the postmortem.
Add to ChromeEverything else, in one place.
Built by a senior ServiceNow engineer who got tired of opening 12 tabs to answer one question.
Task Dashboard
All your assigned incidents and SLA-tracked tasks in one view. Never miss a breach because you forgot to check.
Quick Search
Find any record, script, or config in seconds. Smart suggestions across every table you have access to.
Script Library
Your favorite GlideRecord snippets one click away. Stop digging through old projects to find that thing you wrote last year.
Slow Query Monitor
Catches the queries quietly killing performance before they trigger an incident.
System Logs
Script errors and syslog entries in the extension panel. Debug issues without opening a new tab.
Instance Switcher
Jump between dev, test, and prod without losing context. Saved preferences per instance.
Free to install. Pro upgrades happen inside the extension.
Pricing
Start free. Upgrade only if Pro fits your work.
The free tier includes practical tools you can keep using. Pro adds deeper instance visibility for ServiceNow admins.
Free forever
A genuinely useful toolkit for everyday ServiceNow work.
- Search
- Tasks
- Instance switching
- More tab
Pro
14-day trial, no credit card required.
- Everything in Free
- Instance Info
- Logs
- Developer tab
- Monitor tab
- Premium charts
ServiceNow admin role required
Pro features require your ServiceNow user to hold the admin role. Do not upgrade if your account does not have it.
Install the free extension first. Upgrade to Pro inside the extension through ExtensionPay.
Built for environments
that require approval
Sourdough is 100% read-only and runs entirely inside your browser. Your ServiceNow data never touches a Sourdough server. Full technical documentation - permissions, auth flow, every API endpoint - is available for your SecOps team.
What Sourdough does
Read-only API calls only
Every ServiceNow request uses GET. No POST, PUT, PATCH, or DELETE - it is architecturally impossible for Sourdough to modify your instance.
Uses your existing browser session
Authenticates with ServiceNow's own g_ck CSRF token - the same token the ServiceNow UI uses. No separate login, no stored credentials.
Renders data locally
API responses are displayed in the extension panel and discarded. Data flows from your browser to your instance - nowhere else.
Respects your ACLs
If a user doesn't have read access to a table, Sourdough gets a 403 and shows "no access." Your permission model is fully enforced.
Caches locally with expiry
Recent API results are cached in localStorage to reduce call volume. Cache expires in 1–3 hours per data type and clears on instance switch.
What it doesn't do
- Send instance data to any external server
- Store credentials, passwords, or session tokens to disk
- Intercept or modify network requests
- Execute any write operations against ServiceNow
- Collect analytics or usage telemetry
- Access any domain other than service-now.com for data
- Run in the background when ServiceNow isn't open
Chrome permissions
Complete list from manifest.json (MV3)
activeTabIdentifies which ServiceNow instance you're on
storageSaves your instance list locally - URLs only
tabsPasses the g_ck token from the page to the popup
No webRequest, identity, history, cookies, or nativeMessaging.
Need this approved by your security team?
The full technical review covers the exact manifest, authentication flow, every API endpoint called, external connections, and storage details. Available as a page and a downloadable document you can forward directly.
FAQ
Questions we actually get asked.
Sourdough has a useful free tier with no time limit. Pro costs $5/month after a 14-day trial, with no credit card required for the trial. Install the extension first, then upgrade inside it through ExtensionPay.
Search, tasks, instance switching, and the More tab are free forever. Instance Info, Logs, the Developer tab, the Monitor tab, and premium charts are Pro features. Pro features also require your ServiceNow user to hold the admin role.
Sourdough works with all ServiceNow versions and has been tested on the latest releases including Rome, San Diego, Tokyo, Utah, Vancouver, Washington DC, Xanadu, Yokohama, and newer.
No. Sourdough uses your existing browser session and never stores or transmits your credentials. Your data stays on your machine.
Yes. Sourdough supports unlimited instances. Switch between dev, test, and prod environments without logging in again.
Join our community at The Snowball for tips, tutorials, and direct support from the development team.
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4.7 stars on the Chrome Web Store · No account required · No data collection