Admin Reference

ServiceNow How-To Guides

148 step-by-step admin guides

Access Control

Create a Field-Level ACL

intermediate7 steps

Create a Record-Level ACL with Conditions

advanced6 steps

Create an ACL Rule in ServiceNow

intermediate6 steps

Debug ACL Issues in ServiceNow

intermediate7 steps

Elevate to Security Admin in ServiceNow

beginner6 steps

Restrict a Table to a Specific Role

intermediate5 steps

Business Rules

Auto-Populate Fields with a Business Rule

beginner6 steps

Create a Business Rule in ServiceNow

beginner6 steps

Create an Async Business Rule

intermediate6 steps

Debug a Business Rule in ServiceNow

intermediate7 steps

Prevent Record Deletion with a Business Rule

intermediate6 steps

Restrict a Business Rule to a Specific Role

intermediate6 steps

Run a Business Rule Only on Specific Field Changes

intermediate7 steps

Update a Related Record from a Business Rule

intermediate7 steps

Write a Before Business Rule

intermediate7 steps

Write an After Business Rule

intermediate7 steps

CMDB

Create a Configuration Item in the CMDB

beginner6 steps

Create a Custom CMDB CI Class

advanced7 steps

Create a Relationship Between CIs

intermediate7 steps

Relate a CI to an Incident

beginner6 steps

Run a CMDB Health Check

intermediate6 steps

Change Management

Configure Change Approval Groups

intermediate6 steps

Create a Change Blackout Window

intermediate7 steps

Create a Change Model

intermediate6 steps

Create a Standard Change Template

intermediate6 steps

Set Up a Change Advisory Board

advanced7 steps

Client Scripts

Call Server-Side Code from a Client Script

intermediate6 steps

Create a Client Script in ServiceNow

beginner6 steps

Get the Value of a Reference Field in a Client Script

intermediate6 steps

Hide and Show Fields with a Client Script

beginner6 steps

Make a Field Mandatory with a Client Script

beginner5 steps

Prevent a Client Script from Running on New Records

beginner5 steps

Run a Client Script Only for Specific Users or Roles

intermediate6 steps

Validate Form Input with an onSubmit Client Script

intermediate7 steps

Events

Create an Event Script Action

intermediate7 steps

Register a Custom Event in ServiceNow

intermediate6 steps

Flow Designer

Add an Approval Step to a Flow

intermediate6 steps

Connect an Integration Hub Spoke to a Flow

intermediate6 steps

Create a Custom Action in Flow Designer

advanced6 steps

Create a Flow in Flow Designer

beginner6 steps

Create a Subflow in Flow Designer

intermediate7 steps

Test a Flow in Flow Designer

beginner7 steps

Trigger a Flow on a Schedule

intermediate6 steps

Forms & Lists

Add a Field to a Form for All Users

beginner6 steps

Add a Field to an Existing Table

intermediate7 steps

Configure a List Layout

beginner6 steps

Create a New Table in ServiceNow

intermediate7 steps

Create a Related List on a Form

intermediate6 steps

Personalize a Form Layout

beginner7 steps

Import Sets

Add a Script to a Transform Map

advanced7 steps

Configure Coalesce on an Import Transform

intermediate5 steps

Create a Transform Map

intermediate7 steps

Create an Import Set Table

intermediate5 steps

Schedule a Recurring Data Import

intermediate7 steps

Incident Management

Add a Custom Category to Incidents

beginner7 steps

Configure Auto-Close for Resolved Incidents

intermediate6 steps

Configure the Priority Lookup Rules

intermediate6 steps

Create a Parent-Child Incident Relationship

intermediate6 steps

Create an Assignment Rule for Incidents

intermediate6 steps

Create an SLA Definition in ServiceNow

intermediate7 steps

Set Up a Major Incident Process

advanced7 steps

Integrations

Call an Outbound REST Message from a Script

intermediate7 steps

Configure a MID Server

advanced7 steps

Create an Outbound REST Message

intermediate6 steps

Set Up an Email Integration via Inbound Actions

intermediate6 steps

Knowledge Management

Configure Knowledge Article Workflow

intermediate6 steps

Create a Knowledge Article in ServiceNow

beginner7 steps

Create a Knowledge Base

intermediate6 steps

Retire a Knowledge Article

beginner5 steps

Notifications

Add Conditions to an Email Notification

intermediate7 steps

Configure Email Recipients on a Notification

beginner7 steps

Configure SMTP for Outbound Email

intermediate8 steps

Create a Notification Email Template

intermediate6 steps

Create an Email Notification in ServiceNow

beginner7 steps

Create an Inbound Email Action

intermediate6 steps

Disable or Suppress an Email Notification

beginner6 steps

Set Up Notification Subscriptions

intermediate7 steps

Test an Email Notification Without Sending Real Emails

beginner6 steps

Use Variables in a Notification Email Body

beginner6 steps

Reports

Add a Breakdown to a Performance Analytics Widget

advanced7 steps

Create a Dashboard in ServiceNow

beginner7 steps

Create a Report in ServiceNow

beginner7 steps

Export a Report to Excel or PDF

beginner5 steps

Schedule a Report to Email Recipients

beginner6 steps

Script Includes

Build a Class-Based Script Include

advanced6 steps

Create a GlideAjax-Callable Script Include

intermediate7 steps

Create a Script Include in ServiceNow

intermediate7 steps

Test a Script Include in Script Background

intermediate6 steps

Scripted REST APIs

Authenticate an Outbound REST Integration

advanced8 steps

Create a Scripted REST API

advanced7 steps

Test a REST API with the REST API Explorer

intermediate7 steps

Service Catalog

Add Variables to a Catalog Item

beginner6 steps

Add a Client Script to a Catalog Item

intermediate6 steps

Add an Approval to a Catalog Item

intermediate6 steps

Configure a Catalog UI Policy

intermediate5 steps

Create a Catalog Category

beginner6 steps

Create a Catalog Item in ServiceNow

beginner6 steps

Create a Catalog Task Template

intermediate7 steps

Create a Record Producer

intermediate6 steps

Create a Variable Set for Reuse Across Catalog Items

intermediate6 steps

Create an Order Guide

intermediate6 steps

Map Catalog Item Variables to Fulfillment Record Fields

intermediate6 steps

Restrict Catalog Item Availability by Role

intermediate6 steps

Retire and Hide a Catalog Item

beginner6 steps

Set Up Two-Stage Approval on a Catalog Item

advanced7 steps

Set the Fulfillment Group on a Catalog Item

beginner6 steps

Service Portal

Add a Typeahead Search to a Service Portal Widget

advanced6 steps

Configure the Service Portal Theme

intermediate8 steps

Create a Service Portal Page

intermediate7 steps

Create a Service Portal Widget

advanced7 steps

Surveys

Create a Survey in ServiceNow

intermediate7 steps

Trigger a Survey When an Incident is Closed

intermediate6 steps

System Administration

Activate a ServiceNow Plugin

intermediate6 steps

Clear the ServiceNow Cache

beginner5 steps

Configure LDAP Integration

advanced6 steps

Configure Session Timeout Settings

beginner5 steps

Configure Single Sign-On with SAML

advanced8 steps

Configure the Instance Time Zone

beginner5 steps

Create a Scheduled Job in ServiceNow

intermediate7 steps

Create an Application Scope in ServiceNow

advanced7 steps

Enable Multi-Factor Authentication

advanced6 steps

Run a Script in Script Background

intermediate6 steps

Set a System Property Value

beginner6 steps

UI Policies

Create a UI Policy for a Catalog Item

intermediate7 steps

Create a UI Policy in ServiceNow

beginner7 steps

Make a Field Read-Only with a UI Policy

beginner6 steps

Run a Script from a UI Policy

intermediate5 steps

Update Sets

Commit an Update Set

intermediate6 steps

Create an Update Set in ServiceNow

beginner6 steps

Export an Update Set for Transfer

beginner6 steps

Import and Preview an Update Set

intermediate7 steps

Manually Add a Record to an Update Set

intermediate6 steps

Merge Update Sets Before Exporting

intermediate7 steps

Switch the Active Update Set

beginner4 steps

User Administration

Add a User to a Group

beginner5 steps

Assign a Role to a User

beginner6 steps

Configure a User's Notification Preferences

beginner6 steps

Create a Custom Role in ServiceNow

intermediate6 steps

Create a New User in ServiceNow

beginner7 steps

Create a User Group in ServiceNow

beginner7 steps

Deactivate a User Account

beginner7 steps

Impersonate a User in ServiceNow

beginner5 steps

Reset a User's Password in ServiceNow

beginner6 steps

Virtual Agent

Create a Virtual Agent Topic

advanced6 steps

Workflows

Add an Approval Activity to a Workflow

intermediate7 steps

Branch a Workflow Based on a Condition

intermediate6 steps

Create a Workflow in ServiceNow

intermediate6 steps

Send an Email Notification from a Workflow

beginner7 steps

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