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The Snowball

A ServiceNow Blog & Newsletter

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Best Practices

Explore our comprehensive guide on best practices for ServiceNow administration and development, featuring expert insights and proven techniques to optimize your platform experience.

Dive into essential topics such as application development, scripting, workflow automation, and configuration management.

Learn how to leverage ServiceNow’s powerful features, including IT Service Management (ITSM), IT Operations Management (ITOM), and IT Business Management (ITBM), to drive business efficiency and enhance user satisfaction.

Stay up-to-date on the latest industry trends, security measures, and integration methodologies to maximize your ServiceNow investment and ensure seamless, scalable performance across your organization.

Best Practices

Understanding Parent / Child Relationships In ServiceNow Tables

Decoding Parent-Child Relationships in ServiceNow Tables: A Deep Dive ServiceNow, the versatile platform it is, encompasses an ocean of tables interacting, linking, and building upon … Read more

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Written by: Team Snowball

Published on: September 18, 2023

Best Practices

How To Use A For Loop In ServiceNow

How To Write A For Loop In ServiceNow ServiceNow, with its comprehensive platform for digital workflows, is not just about ITSM; it’s about robust development … Read more

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Written by: Team Snowball

Published on: September 18, 2023

catalog items

Best Practices

What Are Catalog Variables And How Are They Used In Formulating Requests?

Demystifying Catalog Variables in ServiceNow: Crafting Perfect Requests ServiceNow, renowned for transforming enterprise service management, offers robust functionality through its Service Catalog. Central to the … Read more

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Written by: Team Snowball

Published on: September 14, 2023

ITIL

Best Practices

How Are Incidents, Problems, and Changes Different in ITSM?

Decoding ITIL in ServiceNow: A Deep Dive into Incidents, Problems, and Changes ServiceNow, revered for its unmatched IT Service Management (ITSM) capabilities, anchors its prowess … Read more

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Written by: Team Snowball

Published on: September 14, 2023

users in servicenow

Best Practices

How Do I Create, Modify, Or Delete A User In ServiceNow?

ServiceNow User Management: Creating, Modifying, and Deleting Users In the world of digital platforms, managing users is key. For ServiceNow, a top enterprise cloud solution, … Read more

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Written by: Team Snowball

Published on: September 14, 2023

while loop next example

Best Practices

How To Use While Loops In A GlideRecord Query

Properly Using While Loops In A GlideRecord Query ServiceNow’s GlideRecord is a powerful tool that every developer and admin should have in their toolkit. With … Read more

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Written by: Team Snowball

Published on: August 9, 2023

better client script swal()

Best Practices

Improve Your Alerts Using swal() In A Client Script – Use SweetAlert

NOTE: You need to import/commit this update set to your ServiceNow instance, before using the Sweet Alert Library. You can download it in the ServiceNow … Read more

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Written by: Team Snowball

Published on: August 9, 2023

a ui page

Best Practices

Why DOM Manipulation Is Bad In ServiceNow

What Is DOM Manipulation? Maybe you’ve heard of it, but maybe you haven’t. DOM manipulation is something that you should stay away from in ServiceNow, … Read more

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Written by: Team Snowball

Published on: March 9, 2023

Best Practices

What Is The NextGen Program For ServiceNow?

What Is The NextGen Program? NextGen is a ServiceNow sponsored program that helps people, who have historically not been in IT, get a ServiceNow related … Read more

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Written by: Team Snowball

Published on: February 20, 2023

application menu

Best Practices

How To Create An Application Module For A Table

Did you recently create a table in ServiceNow, but you can’t seem to find it in your application navigator? Just by default, when you create … Read more

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Written by: Team Snowball

Published on: February 2, 2023

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The Snowball – An Independent ServiceNow Blog & Newsletter. We have no affiliation with ServiceNow.

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  • Books
  • Learn
    • Best Practices
    • ServiceNow Admin
    • Career Advancement
    • Scripting
    • Advanced
    • Platform Management
    • REST API
    • Service Portal
  • Contact
  • Checkout 🛒