A ServiceNow Blog & Newsletter
What Is Change Management? Change management in ServiceNow is something that a surprising number of even large organizations don’t get totally right. Keep in mind, … Read more
Written by: Team Snowball
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What Is A GlideRecord? The GlideRecord class is one of the most important concepts to grasp when learning ServiceNow administration and development. You will see … Read more
Written by: Team Snowball
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What Is The addQuery() Method? Every ServiceNow admin should know how to use the addQuery() method. It’s likely the first thing that an admin learns, … Read more
Written by: Team Snowball
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What Are System Properties? Every ServiceNow instance is controlled, in a major way, by System Properties. This is a table that is behind the scenes, … Read more
Written by: Team Snowball
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How To Create A REST Message There is a time in every ServiceNow admins life when they want to start writing code and begin creating … Read more
Written by: Team Snowball
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What Is An Update Set? Update Sets are really the building blocks of ServiceNow. It is how customizations are bundled up, and transferred across ServiceNow … Read more
Written by: Team Snowball
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Deleting A Record This functionality is only available to ServiceNow admins, and when deleting records proceed with caution. If you delete records on tables that … Read more
Written by: Team Snowball
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How Long Should ServiceNow Incidents Be Open For? There is no “one-size-fits-all” answer here. It depends on a) the type of incident b) it’s impact … Read more
Written by: Team Snowball
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Using Python With ServiceNow You can use Python to integrate directly with ServiceNow. So you can do things like create incidents, delete change requests, get … Read more
Written by: Team Snowball
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What is a sys_id? In ServiceNow, a sys_id is a unique identifier for a specific record within a table. It is automatically generated by the … Read more
Written by: Team Snowball
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