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Platform Management

favorites filter in list view

Platform Management

How To Create A Favorites Filter in ServiceNow

When you use ServiceNow, you’re accessing data that lives in tables. When you have commonly used lists, you can create and then set them as … Read more

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Written by: Team Snowball

Published on: August 24, 2022

Platform Management

JavaScript & Glide API in ServiceNow

Many people who work with ServiceNow don’t full understand how the platform is modified and managed by admins and developers. Many recruiters, managers and people … Read more

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Written by: Team Snowball

Published on: July 11, 2022

incident priority impact and urgency

Best Practices, Platform Management

The ServiceNow Priority Matrix – Impact and Urgency

What Controls The Priority Of An Incident? Most people don’t realize how important the Priority of an incident is, or what it truly means. The … Read more

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Written by: Team Snowball

Published on: August 18, 2021

group members inherit the role

Platform Management, ServiceNow Admin

How To Assign Roles To A User In ServiceNow

Users, Groups and Roles in ServiceNow All ServiceNow Admins need to have a solid understanding of how these 3 inter-related pieces of the platform work … Read more

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Written by: Team Snowball

Published on: August 18, 2021

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The Snowball – An Independent ServiceNow Blog & Newsletter. We have no affiliation with ServiceNow.

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