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7 tutorials in Platform Management

Platform ManagementintermediateApr 8, 2026

ServiceNow SQL API: Query Your Instance Directly with ODBC and JDBC

Australia Patch 1 introduced the SQL API — a read-only SQL interface to ServiceNow data via standard ODBC and JDBC drivers. No ETL pipelines, no data replication, no exports. Here's the full architecture and how to connect.

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Platform ManagementSep 14, 2023

What Is The ServiceNow Studio?

ServiceNow Studio: Unveiling the Powerhouse of Custom Application Development The Dawn of Tailored Solutions in ServiceNow In the expansive realm of ServiceNow, customization reigns supreme. Enter the ServiceNow Studio – the integrated development environment (IDE)

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Platform ManagementSep 14, 2023

How To Create A Related List In ServiceNow With Relationships

Introduction: The Power of the Related List Related lists in ServiceNow are not just list fields—they are windows into the intricacies of data relationships, revealing patterns and connections across different records. In the platform’s ecosystem,

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Platform ManagementAug 24, 2022

How To Create A Favorites Filter in ServiceNow

When you use ServiceNow, you’re accessing data that lives in tables. When you have commonly used lists, you can create and then set them as favorites. This will save you a lot of time as

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Platform ManagementJul 11, 2022

JavaScript & Glide API in ServiceNow

Many people who work with ServiceNow don’t full understand how the platform is modified and managed by admins and developers. Many recruiters, managers and people that rely on ServiceNow – don’t understand how it is

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Best PracticesAug 18, 2021

The ServiceNow Priority Matrix – Impact and Urgency

What Controls The Priority Of An Incident? Most people don’t realize how important the Priority of an incident is, or what it truly means. The priority of an incident is controlled by it’s impact and

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Platform ManagementAug 18, 2021

How To Assign Roles To A User In ServiceNow

Users, Groups and Roles in ServiceNow All ServiceNow Admins need to have a solid understanding of how these 3 inter-related pieces of the platform work together. If you’re still a beginner, check out how to

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