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The ServiceNow Admin Toolkit

Scripts, checklists, and patterns from 13 years of ServiceNow work. The reference I wish I had in my first two years on the platform.

5

Chapters

20+

Scripts included

Free

Always

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What's Inside

01

GlideRecord Patterns That Scale

  • The 5 query patterns that cover 90% of use cases
  • GlideAggregate for counts and sums without loops
  • setWorkflow(false) and when you actually need it
  • Why your addQuery calls are probably wrong
02

ACL Debugging Checklists

  • The 6-step ACL diagnostic flow
  • How to read the ACL evaluation log
  • Role inheritance gotchas (itil vs itil_admin)
  • Field-level vs row-level security patterns
03

Business Rule Playbook

  • When to use before vs after vs async
  • The async BR trap (and how to avoid data race conditions)
  • Testing Business Rules without affecting production data
  • Script Include vs Business Rule — when to split
04

20 Scripts Every Admin Should Have Saved

  • Audit active Business Rules on a table
  • Find all scheduled jobs and their last run
  • List users with admin role — with last login date
  • Export update set inventory by state
  • 16 more production-ready scripts
05

Pre-Upgrade Checklists

  • The 12 things to check before every upgrade
  • How to identify customizations that break post-upgrade
  • CMDB health checks (the ones teams skip)
  • Performance baseline before vs after
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