Question 1

What causes Report Showing No Data in ServiceNow?

Accepted Answer

Report conditions are too restrictive — Navigate to the report definition and examine the 'Conditions' section. Look for multiple AND conditions that might exclude all records, or date range filters that don't match your data timeframe. Domain scoping mismatch — Check the report's domain in the sys_report table and compare it to your user's domain access. If the report is scoped to a domain you don't have access to, you'll see no data even if records exist. User lacks ACL read access to the table — Verify your role has read access to the source table by checking Access Controls (ACLs) for the table. Navigate to System Security > Access Control (ACL) and search for your report's source table. Report grouping excludes null values — If your report is grouped by a field where most records have empty/null values, they won't display by default. Check the 'Group by' settings and the actual field values in the source table. Date range filter excludes all records — Look for relative date conditions like 'Last 30 days' or specific date ranges that might not align with when your records were actually created or updated.

Question 2

How do you fix Report Showing No Data in ServiceNow?

Accepted Answer

How to fix it Navigate to Reports > View/Run and find your report. Right-click the report name and select Configure to open the report definition. Click the Conditions tab to examine all filters applied to the report. Temporarily remove all conditions by clicking Clear all conditions and run the report to verify data appears. If data now appears, add conditions back one at a time, running the report after each addition to identify the problematic filter. Check the report's domain by navigating to System Definition > Tables, search for sys_report, and find your report record. Open the report record and check the Domain field. If it's set to a specific domain you don't have access to, change it to global or your appropriate domain. Verify table access by navigating to System Security > Access Control (ACL) and searching for your report's source table name. Look for ACL rules with Operation: read and verify your roles are included or the conditions allow access for your user. In the report configuration, check if any Group by fields are set. If grouping by fields with mostly null values, try ungrouping or grouping by a different field. For date-related conditions, verify the date range includes your expected records by checking sample records in the source table directly. Save your changes and run the report to confirm data now displays correctly.

Question 3

How do you prevent Report Showing No Data in ServiceNow?

Accepted Answer

Always test report conditions by applying them as filters in the source table's list view before finalizing the report definition. Set new reports to the 'global' domain initially, then adjust domain scoping only when specifically required for security purposes. When creating date-based conditions, use relative dates (like 'Last 90 days') rather than fixed date ranges to ensure reports remain relevant over time. Before grouping reports by reference fields or choice fields, verify that most records have values in those fields to avoid empty result sets. Create a simple version of your report first with minimal conditions, then add complexity incrementally while testing data visibility at each step.

Report Showing No Data in ServiceNow

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