Scheduled job not executing at configured time

The scheduled job is set to inactive state, preventing it from being queued for execution by the scheduler. (high likelihood)

The 'Run as' user account is locked, disabled, or has expired, causing the job execution to fail authentication. (high likelihood)

Node scheduler is paused or the specific node where the job should run is not processing scheduled jobs due to configuration or load issues. (medium likelihood)

System maintenance window or cluster maintenance is preventing scheduled job execution during the configured time. (medium likelihood)

Conditional execution script in the job is returning false, preventing the job from running even though it's scheduled. (low likelihood)

Step 1: Navigate to System Definition > Scheduled Jobs and locate the problematic job, then verify the Active field is checked and the State is not set to 'Paused'.

Step 2: Check the 'Run as' user field and navigate to User Administration > Users to verify the specified user account is active, not locked, and has not expired.

Step 3: Review the job's Condition field to ensure any conditional logic is not preventing execution, or temporarily clear the condition to test if the job runs.

Step 4: Go to System Scheduler > Scheduled Job Status to check if the scheduler nodes are running and processing jobs, looking for any nodes in 'Down' or 'Paused' state.

Step 5: Check System Diagnostics > Logs > System Log for any error messages related to the specific job name or scheduler, filtering by 'source' contains 'schedule'.

Step 6: Verify system maintenance windows in System Policy > Maintenance Schedule to ensure the job isn't scheduled during blackout periods.

Step 7: Test the job manually by clicking 'Execute Now' on the scheduled job record to verify the script runs without errors when triggered manually.

Step 8: If the issue persists, restart the scheduler by navigating to System Scheduler > Schedule Page and clicking 'Restart Scheduler' or contact system administrator for node-level troubleshooting.