Order guide validation failed: inter-variable dependency not satisfied

A mandatory variable in one catalog item depends on a value from another catalog item that was not properly selected or filled in by the user. (high likelihood)

Order guide validation script contains logic that checks cross-item variable relationships and one or more dependency conditions evaluated to false. (high likelihood)

Variable dependencies are configured with incorrect reference variable names or catalog item sys_ids that don't match the actual order guide structure. (medium likelihood)

Client script or UI policy on one of the catalog items is interfering with variable value propagation needed for dependency validation. (medium likelihood)

Order guide contains inactive or inaccessible catalog items that have required variables, causing validation to fail when checking dependencies. (low likelihood)

Step 1: Navigate to Service Catalog > Catalog Definition > Order Guides and open the failing order guide to review its configuration and associated catalog items.

Step 2: Check the Order Guide Validation Script field to identify the specific inter-variable dependency logic that is failing during submission.

Step 3: Review each catalog item in the order guide by examining the Variables tab to identify which variables have dependencies on other items' variables.

Step 4: Test the order guide as an end user to identify which specific variable combinations trigger the validation failure and note the exact sequence of selections.

Step 5: Verify that all referenced variable names and catalog item sys_ids in dependency conditions match the actual configuration in the sc_cat_item_producer and item_option_new tables.

Step 6: Check for client scripts or UI policies on individual catalog items that might be clearing or modifying variable values needed for cross-item dependencies.

Step 7: Update the validation script logic to include proper null checking and ensure all dependency conditions account for optional variables or conditional item selections.

Step 8: Test the corrected order guide thoroughly with various variable combinations to ensure all valid dependency scenarios work and invalid ones are properly caught.