MID Server down: no available MID Server for this request

The MID Server service is stopped or crashed on the host server where it's installed, preventing it from connecting to the ServiceNow instance. (high likelihood)

Network connectivity issues between the MID Server and ServiceNow instance, including firewall blocks, proxy configuration problems, or DNS resolution failures. (high likelihood)

MID Server is in a validation-required state and needs to be validated by an administrator before it can process requests. (medium likelihood)

MID Server capabilities or IP ranges are misconfigured, causing the system to not find an appropriate MID Server for the specific request type or target. (medium likelihood)

All configured MID Servers are at maximum capacity or experiencing performance issues that prevent them from accepting new requests. (low likelihood)

Step 1: Navigate to MID Server > Servers in ServiceNow and check the Status column to identify which MID Servers are showing as Down or require validation.

Step 2: For MID Servers showing Down status, log into the host server and check if the MID Server service is running using the appropriate service management tool for your operating system.

Step 3: If the service is stopped, restart it and monitor the agent/logs/agent0.log.0 file for connection errors or authentication issues.

Step 4: For MID Servers requiring validation, click on the MID Server record and click the Validate button, then test connectivity using the Test Connection related link.

Step 5: Verify network connectivity by testing HTTPS access from the MID Server host to your ServiceNow instance URL on port 443.

Step 6: Check MID Server capabilities under the Capabilities tab and ensure they match the requirements of your failed requests in the ECC Queue.

Step 7: Review IP Range configurations if using IP-based MID Server selection to ensure your target systems fall within the defined ranges.

Step 8: If all MID Servers appear healthy, check System Diagnostics > Stats > MID Server Statistics to identify performance bottlenecks or capacity issues.