Inbound email action not triggered: condition not met

The email action's condition script evaluates to false for the incoming email, preventing the action from executing. (high likelihood)

The from address of the incoming email does not match the email action's from address filter pattern. (high likelihood)

The subject line of the incoming email does not match the subject line pattern defined in the email action. (high likelihood)

The email action is inactive or has been disabled, causing it to be skipped during processing. (medium likelihood)

Multiple email actions exist with overlapping conditions, and a higher-order action consumed the email first. (low likelihood)

Step 1: Navigate to System Mailboxes > Administration > Email Actions and locate the email action that should have been triggered.

Step 2: Verify the email action is active by checking that the Active checkbox is selected in the email action record.

Step 3: Compare the incoming email's from address with the From field pattern in the email action, ensuring wildcards and regex patterns match correctly.

Step 4: Check the Subject contains field in the email action against the actual email subject line, verifying case sensitivity and pattern matching.

Step 5: Review the Condition field script in the email action by testing it manually with the email object variables to identify why it returns false.

Step 6: Check the Email Log at System Mailboxes > Administration > Email Logs to review the complete processing details and error messages for the specific email.

Step 7: Examine the email action order by reviewing the Order field to ensure higher-priority actions are not consuming the email first.

Step 8: Test the email action by using the Test Email Action module or by sending a controlled test email that should match all conditions.