Approval stuck in pending state: approver not notified

The approver's user record has no email address configured in the Email field, preventing notification delivery. (high likelihood)

The approval notification record has conditions that evaluate to false, blocking notification from being sent to the approver. (high likelihood)

Email filters or notification filters are preventing the notification from being delivered to the approver. (medium likelihood)

The approval workflow activity is misconfigured with incorrect approver assignment or notification settings. (medium likelihood)

Email system configuration issues or SMTP server problems are preventing outbound notification delivery. (low likelihood)

Step 1: Navigate to the approval record in the sysapproval_approver table and verify the approver field contains a valid user reference.

Step 2: Check the approver's user record to ensure the Email field is populated with a valid email address.

Step 3: Go to System Notification > Notifications and locate the approval notification, then test the notification conditions against the approval record.

Step 4: Check System Notification > Email > Outbound Email Log to see if the notification was attempted and review any delivery failures.

Step 5: Review notification filters under System Notification > Notification Filters to ensure no filters are blocking the approval notification.

Step 6: Examine the workflow context under Workflow > Context to verify the approval activity configuration and approver assignment logic.

Step 7: If all checks pass, manually trigger the notification by right-clicking the approval record and selecting Send Notification to test delivery.

Step 8: Check system property glide.email.send.enabled is set to true to ensure email functionality is enabled system-wide.