Category

Platform Management

Delve into the world of ServiceNow platform management with our in-depth resources, and gain the expertise needed to seamlessly manage and maintain your digital

intermediateApr 8, 2026

ServiceNow SQL API: Query Your Instance Directly with ODBC and JDBC

Australia Patch 1 introduced the SQL API — a read-only SQL interface to ServiceNow data via standard ODBC and JDBC drivers. No ETL pipelines, no data replication, no exports. Here's the full architecture and how to connect.

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Sep 14, 2023

What Is The ServiceNow Studio?

ServiceNow Studio: Unveiling the Powerhouse of Custom Application Development The Dawn of Tailored Solutions in ServiceNow In the expansive realm of ServiceNow, customization reigns supreme. Enter the ServiceNow Studio – the integrated development environment (IDE)

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Sep 14, 2023

How To Create A Related List In ServiceNow With Relationships

Introduction: The Power of the Related List Related lists in ServiceNow are not just list fields—they are windows into the intricacies of data relationships, revealing patterns and connections across different records. In the platform’s ecosystem,

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Aug 24, 2022

How To Create A Favorites Filter in ServiceNow

When you use ServiceNow, you’re accessing data that lives in tables. When you have commonly used lists, you can create and then set them as favorites. This will save you a lot of time as

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Jul 11, 2022

JavaScript & Glide API in ServiceNow

Many people who work with ServiceNow don’t full understand how the platform is modified and managed by admins and developers. Many recruiters, managers and people that rely on ServiceNow – don’t understand how it is

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Aug 18, 2021

The ServiceNow Priority Matrix – Impact and Urgency

What Controls The Priority Of An Incident? Most people don’t realize how important the Priority of an incident is, or what it truly means. The priority of an incident is controlled by it’s impact and

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Aug 18, 2021

How To Assign Roles To A User In ServiceNow

Users, Groups and Roles in ServiceNow All ServiceNow Admins need to have a solid understanding of how these 3 inter-related pieces of the platform work together. If you’re still a beginner, check out how to

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Sourdough
Chrome Extension

Sourdough: ServiceNow Monitoring and Analytics

A Chrome extension for ServiceNow Admins and Developers with essential tools, analytics, graphs and monitoring features.

Instance HealthGraphs & ChartsAPI HealthDeveloper ToolsQuick SearchInstance Switcher
Add to Chrome

Free to install. Pro $5/month after a 14-day no-card trial.
Pro requires the ServiceNow admin role. Upgrade inside the extension.

Overview
Tasks
CMDB
API
Metrics
Monitor
Internals
Instance:sourdoughdev·Version:Yokohama
Instance StateONLINE
System StatusFully Operational
Session Timeout90 minutes
Logged-In Sessions2 (20 active)
Build Nameyokohama-12-18-2024_p1
IP Address10.159.128.43
Instance HealthHealth Score: 90%
🔥 5dSourdough (Chrome Plugin)Dark Mode