What Does HI Stand For in ServiceNow?
What is HI in ServiceNow? HI stands for Hosted ITIL. Many people have highly contested this question, with a lot of people supporting the idea … Read more
Written by: Team Snowball
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Best Practices
Explore our comprehensive guide on best practices for ServiceNow administration and development, featuring expert insights and proven techniques to optimize your platform experience.
Dive into essential topics such as application development, scripting, workflow automation, and configuration management.
Learn how to leverage ServiceNow’s powerful features, including IT Service Management (ITSM), IT Operations Management (ITOM), and IT Business Management (ITBM), to drive business efficiency and enhance user satisfaction.
Stay up-to-date on the latest industry trends, security measures, and integration methodologies to maximize your ServiceNow investment and ensure seamless, scalable performance across your organization.
How To Clone A ServiceNow Instance
This is something that not enough ServiceNow Developers do, or do often enough. Cloning a ServiceNow instance essentially means that you’re copying one environment over … Read more
Written by: Team Snowball
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Logging In Custom Apps – Don’t Use gs.log()
If you’re a ServiceNow Admin, you’re very familiar with the idea of using gs.log(). It’s an extremely common scripting practice to see what the output … Read more
Written by: Team Snowball
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Best Practices, ServiceNow Admin
How To Export To Excel, XML, CSV, JSON or PDF In ServiceNow
Exporting Data in ServiceNow As a ServiceNow Admin, I use this functionality daily. In ServiceNow, you can very easily export data from a form or … Read more
Written by: Team Snowball
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Best Practices, Platform Management
The ServiceNow Priority Matrix – Impact and Urgency
What Controls The Priority Of An Incident? Most people don’t realize how important the Priority of an incident is, or what it truly means. The … Read more
Written by: Team Snowball
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How To Create A User in ServiceNow
Create A New User Most organizations use Active Directory to perform user management. A proper Active Directory connection via LDAP allows for the source of … Read more
Written by: Team Snowball
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Restricting Access – ACL vs. Before Query Business Rule
How To Prohibit Access When most ServiceNow Admins think about granting or restricting access, the first thing that comes to mind is ACL (Access Control … Read more
Written by: Team Snowball
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How To View Who Is Logged Into Your ServiceNow Environment
Who’s Logged Into Your Instance Based on the size of your company, you could have potentially thousands of end users in your ServiceNow environment at … Read more
Written by: Team Snowball
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Organize System Logs By Using A Source with gs.log()
Add A Source To gs.log(value, source) ServiceNow environments can create millions of system logs on a daily basis. And no one has time to manually … Read more
Written by: Team Snowball
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Use get() to get One or Many Records With GlideRecord
Use get() with ServiceNow
Written by: Team Snowball
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