A ServiceNow Blog & Newsletter
Team Snowball 
Why Require Work Notes, When Resolving/Closing an Incident? This requirement should be default in all ServiceNow instances. Especially for P1/P2 incidents. You’ll see this request … Read more
Written by: Team Snowball
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What Is A Delegate? Why Would I Set One Up? This sort of request happens all the time. Someone either goes on a long vacation, … Read more
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There are multiple different ways to accomplish the same functionality in ServiceNow. So our jobs as admins in the platform is to figure out what … Read more
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What Is g_form.save() There are so many use cases for this to be implemented. The scenario is that you’re working with a form, in some … Read more
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How To Add A New Field To A Form ServiceNow Admins get this request all the time. There are out of box fields, and then … Read more
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Why Would You Want To Prevent A Form From Being Submitted In ServiceNow? This is a fairly common request that comes in from our end … Read more
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Understanding XML in ServiceNow XML is just a data structure. Your data in ServiceNow, can be easily moved around, using this data structure. If you … Read more
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Why Create A Minimum Field Length Requirement Say your end users aren’t filling out certain forms, as well as you’d like them to. As admins … Read more
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How Long Should ServiceNow Incidents Be Open For? There is no “one-size-fits-all” answer here. It depends on a) the type of incident b) it’s impact … Read more
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Using Python With ServiceNow You can use Python to integrate directly with ServiceNow. So you can do things like create incidents, delete change requests, get … Read more
Written by: Team Snowball
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