What Is A Record Producer?
In ServiceNow, a record producer is a type of form that users can fill out to create a new record in a specific table.
It is often used to streamline the process of creating new records, as it provides a pre-defined set of fields that users must fill out in order to create the new record.
Record producers can be configured to automatically populate certain fields with default values, and they can also be set up to trigger workflows or other automated processes when a new record is created.
If you create a new table, and you want a form in the service portal for users to generate a new record for that table – you’d go ahead and create a record producer and insert it onto a service portal page.
But what if you want it to create a request item?
You’re then looking at the request item space, and you would want to create a catalog item.
There’s a lot of confusion around record producers and catalog items in ServiceNow.
So let’s take a look at the similarities and differences between the 2 form types.
The Difference Between A Record Producer And Catalog Item
A record producer is a form that users can fill out to create a new record in a specific table in ServiceNow, while a catalog item is a pre-defined set of goods or services that can be requested through the ServiceNow service catalog.
Record producers are typically used to streamline the process of creating new records, and they can be configured to automatically populate certain fields with default values or trigger workflows or other automated processes when a new record is created.
Catalog items, on the other hand, are used to represent the goods or services that are available through the service catalog, and they can be requested by users through the service catalog interface.
This is really the main difference between the two types of forms.
While both record producers and catalog items can be used to streamline the process of creating new records in ServiceNow, they serve different purposes and are used in different ways.
Record producers are used to create new records directly, while catalog items are used to request goods or services that may result in the creation of one or more new records.
Hopefully this makes sense.
As you continue on your ServiceNow path, you’ll have more context around this space and it will make more sense for you.