How To Create A Recurring Task – Use Scheduled Jobs
What Is A Scheduled Job? A scheduled job in ServiceNow is an action (usually a script) that is executed, based on a schedule. Say for … Read more
Written by: Team Snowball
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Scripting
Elevate your ServiceNow development skills with our comprehensive resources on JavaScript and GlideRecord, the powerful tools to manipulate data and customize your ServiceNow platform.
Gain in-depth knowledge of server-side and client-side scripting techniques, enabling you to create dynamic applications, automate processes, and build seamless user experiences. Enhance your understanding of GlideRecord, ServiceNow’s proprietary data access layer, and discover how to efficiently query, create, update, and delete records within the platform.
Learn best practices for working with IT Service Management (ITSM), IT Operations Management (ITOM), IT Business Management (ITBM), and other key ServiceNow modules using JavaScript and GlideRecord.
Stay up-to-date with the latest trends, tips, and tricks to optimize your scripting skills, ensuring high-performing, secure, and scalable solutions for your organization’s digital transformation journey.
How To Force A Record To An Update Set – UI Action
If you’re a ServiceNow Admin, you first off understand what an update set is, and you understand what types of records are captured, and which … Read more
Written by: Team Snowball
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How To Add A Worknote To An Incident With A Script
There are a couple of ways to add a worknote to an incident. Below, we’ll cover adding a work_note to an incident with a business … Read more
Written by: Team Snowball
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How To Use gs.getUser().isMemberOf()
When scripting in ServiceNow, you’ll frequently have to create conditional statements around users and their group membership. Based upon what group a certain user is … Read more
Written by: Team Snowball
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Get All Of The Groups For A User
This script will print all of the groups a member is in, in ServiceNow. Below, we query the [sys_user_grmember] table and find all of the … Read more
Written by: Team Snowball
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ServiceNow GlideDateTime() – Get The Current Date And Time
Scripting around dates and time in ServiceNow has caused every ServiceNow Engineer some pain at a certain point. Here’s how to get the current date … Read more
Written by: Team Snowball
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How To Use getDisplayValue() and GlideRecord
When you’re scripting with reference field’s and sys_id’s, understanding how to use getDisplayValue() is incredibly useful. Anytime you see a reference field on a form, … Read more
Written by: Team Snowball
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How To Get The Username Of Current User – User Object gs.getUser()
When you are scripting around the current user, you’ll find that the user object comes in handy. There are often times you’ll need to perform … Read more
Written by: Team Snowball
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Best Practices, Scripting, ServiceNow Admin
How To Clear The Cache in ServiceNow
Clearing the instance cache is a crucial component of being a ServiceNow Admin/Developer. If you don’t understand how and when to clear the cache, you … Read more
Written by: Team Snowball
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Logging In Custom Apps – Don’t Use gs.log()
If you’re a ServiceNow Admin, you’re very familiar with the idea of using gs.log(). It’s an extremely common scripting practice to see what the output … Read more
Written by: Team Snowball
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