Privacy Policy

Sourdough Chrome Extension for ServiceNow

What We Don’t Collect

We do not collect, store, transmit, or have access to:

• Your personal information (name, email, phone, address)
• Your ServiceNow credentials or passwords
• Your ServiceNow data (tickets, users, configuration items)
• Your browsing history or activity outside ServiceNow
• Your location or device information
• Any financial or payment information

What Gets Stored Locally

The extension stores the following data only on your device using Chrome’s storage:

• Trial start date (to manage 14-day free trial)
• ServiceNow instance URLs you’ve connected to
• Cached ServiceNow system data (for performance)
• Your preferences (dark mode, default tabs)

This data never leaves your browser and is automatically deleted when you uninstall the extension.

How the Extension Works

The extension connects to ServiceNow instances you specify using your existing browser authentication. It makes read-only API calls to retrieve system metrics and health data. All communication happens directly between your browser and your ServiceNow instance.

Payment Processing

Payments are handled entirely by ExtensionPay and Stripe. We never see or store your payment information. When you upgrade to premium, we only receive a “paid status” indicator – no financial details.

Third-Party Services

This extension integrates with:

• ExtensionPay: Handles subscription management (privacy policy: extensionpay.com/privacy)
• Stripe: Processes payments (privacy policy: stripe.com/privacy)
• ServiceNow: Your organization’s ServiceNow instance (subject to your company’s privacy policies)

Data Security

Since we don’t collect data, there’s minimal security risk. The extension operates read-only within your existing ServiceNow permissions. All cached data is stored locally using Chrome’s secure storage APIs.

Changes to This Policy

If we make significant changes to this privacy policy, we’ll update the “Last Updated” date below. Continued use of the extension after changes constitutes acceptance of the updated policy.