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The Snowball

A ServiceNow Blog & Newsletter

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Best Practices

Explore our comprehensive guide on best practices for ServiceNow administration and development, featuring expert insights and proven techniques to optimize your platform experience.

Dive into essential topics such as application development, scripting, workflow automation, and configuration management.

Learn how to leverage ServiceNow’s powerful features, including IT Service Management (ITSM), IT Operations Management (ITOM), and IT Business Management (ITBM), to drive business efficiency and enhance user satisfaction.

Stay up-to-date on the latest industry trends, security measures, and integration methodologies to maximize your ServiceNow investment and ensure seamless, scalable performance across your organization.

servicenow admin developer

Best Practices

ServiceNow Admin vs. ServiceNow Developer – What are the Differences?

ServiceNow Admin vs. ServiceNow Developer Thereโ€™s a lot of confusion in the world of ServiceNow between an Admin and Developer. I will try to clear … Read more

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Written by: Team Snowball

Published on: July 6, 2021

servicenow request item approval rejected

Best Practices, Scripting

Only Send Approval Requests to Active Users

Creating An Approval This is something, that in my opinion, should be out of box functionality – but is not. But the benefit of a … Read more

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Written by: Team Snowball

Published on: July 2, 2021

show system properties in a list view

Best Practices, Scripting

How To Understand, Create and Reference System Properties in ServiceNow

What are System Properties? System properties in ServiceNow control thousands of specific options regarding the behavior and configuration of the platform. This is incredibly far … Read more

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Written by: Team Snowball

Published on: July 1, 2021

business rule before update script

Best Practices, Scripting

Prohibit An Insert or Update with setAbortAction(true)

When To Use setAbortAction() A common use case in ServiceNow for an Admin or Developer is to not allow a record to be inserted or … Read more

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Written by: Team Snowball

Published on: July 1, 2021

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The Snowball – An Independent ServiceNow Blog & Newsletter. We have no affiliation with ServiceNow.

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  • Books
  • Learn
    • Best Practices
    • ServiceNow Admin
    • Career Advancement
    • Scripting
    • Advanced
    • Platform Management
    • REST API
    • Service Portal
  • Contact
  • Checkout ๐Ÿ›’